COMMUNICATIONS

Retain and Build Customers
The rapidly changing telecommunications landscape pits traditional cable operators with new service offerings--including data, video and telephony--against new multiple service offerings from phone and satellite providers. To gain competitive advantage, companies must monitor the performance of their individual product offerings, bundled service packages, customer service and marketing campaigns.

Sense Corp understands the communications industry and can help clients bring their data together for strategic reporting. Promoting both operating and free cash flow has increasingly become the focus of leading telecommunications companies. Growing subscriber bases, especially for high margin advanced services like DVR and HDTV, while improving traditionally lackluster customer service is vital to gaining an edge at retaining customers and building a base of recurring revenue streams.

Compete Strategically With Data Reporting
Sense Corp has extensive experience building comprehensive data warehouses that store product, package, customer, equipment and other data. Our people have built numerous applications and reports to track churn, net gain, average revenue per unit, digital and high speed internet equipment management and package pricing. We also have experience drilling down into various other aspects of the telecommunications business, including workforce management, CSR performance, and PPV/VOD buys.